Comments And Suggestions
We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception or use our suggestions box.
We always try to provide the best services possible, but occasionally there may be times when you feel this has not happened. We have an in-house complaints procedure to respond to patients' grievances.
If you have a complaint, please write to the practice manager, or ask at reception for a complaints form. We will deal with your complaint as swiftly as possible, and always within 14 working days. If necessary you will be offered an appointment to discuss your grievance. We will try to address your concerns, provide you with an explanation, and discuss any action that may be needed.